This page is about the Staytivo guest app, provided by CampOne GmbH, trading as Grondia. You can delete your account in the app or, without the app, by e-mail.
In the app
- Open Account.
- Under “Account and data”, choose Delete account.
- Confirm with Delete for good.
The account is deleted straight away and you are signed out.
Without the app, by e-mail
Write to hello@grondia.com from the e-mail address of your Staytivo account, with the subject “Delete Staytivo account”. If you write from another address, we ask you to confirm that the account is yours before we delete anything.
We delete the account within 30 days and confirm it to you by e-mail.
What is deleted
- your Staytivo account: name, e-mail address, account ID, language and settings;
- every link between your account and your bookings, and your consent to linking;
- details you saved in your account, such as co-travellers, a vehicle or a saved card;
- your sign-in at our sign-in service. After deleting in the app, we remove it within 30 days.
Deleted data ages out of our backups in their normal cycle within 90 days.
What is kept, and why
Your bookings were made with the campsite, and the campsite remains responsible for them. Deleting your Staytivo account removes them from the app, not from the campsite:
- Bookings, guest registration, orders and invoices stay with the campsite. Campsites must keep guest registration and accounting records by law, in Switzerland usually 10 years for accounting records. To have the campsite delete data it no longer needs, ask the campsite.
- Payment records of payments made in the app are kept as long as accounting and anti-money laundering rules require, usually 10 years.
- Messages to reception are part of the campsite’s records of your stay.
If you only want your stays out of the app
You do not have to delete the account for that. Account, “Link stays”, then “Remove link” removes the links to your stays and keeps the account.
Questions
hello@grondia.com. More about your data: Staytivo app privacy policy.