CanadaCampground management software that runs the whole property, not just the reservations
A campground on a long weekend is a reservation desk, a camp store, a gate and a maintenance list running at once, and most software sold to operators covers the first of those.
Reservations
Camping Seeblick · October
Grondia holds all of it on one record: the site map, the till, the guest portal, the tax on every line and the website the booking came from. Nothing is charged per booking.
At a glance
- Live site map: pull-through and back-in, 30 and 50 amp, full hook-up, water and power, unserviced, cabins, yurts, park models and seasonal sites
- A site locks the moment it is booked, online or at the desk, so it cannot go out twice
- Minimum stays for long weekends, arrival-day rules for seasonal contracts and shoulder-season rates enforced at booking
- GST/HST and the provincial rate on every line, with accommodation tax off until it reaches your sites
- Camp store, canteen and rentals charged to the site, on a till that keeps selling when the connection drops
- Interac Debit, Interac e-Transfer, Visa, Mastercard, Apple Pay and Google Pay, matched back to the booking
- Booking engine on your own website, or a website Grondia builds and hosts with the domain included
- No per-booking charge on any plan, and no fee added to what your guest pays
See Grondia in action
- Run your whole site on one system: bookings, payments, compliance.
- Fill more sites with far less admin.
- Live in two weeks. We migrate your data for you.
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What one record actually changes on a long weekend
The test of campground management software is the Friday of a long weekend. Every serviced site is spoken for, there is a line at the store counter, and two families are about to arrive for site 42 because one booked on your website and the other phoned the office. Software that only takes reservations has not solved that.
In Grondia every site is its own bookable unit with its own rates and rules: pull-through and back-in, 30 and 50 amp, full hook-up, water and power, unserviced, plus cabins, yurts, park models and seasonal sites. A reservation locks the site the instant it is confirmed, whether a guest made it at midnight or you took it on the phone, so the same site cannot go out twice. Minimum stays over a long weekend, arrival-day rules for seasonal contracts and shoulder-season rates are enforced when the booking is made, so a guest only ever sees options that are valid and correctly priced.
Sales tax on every line, and accommodation tax only where it reaches you
This is the part software written for Europe gets wrong in Canada, and it is worth being exact about. GST or HST plus the provincial rate applies to what a campground sells, everywhere in the country. An accommodation tax usually does not: Revenu Québec states that the taxe sur l’hébergement does not apply to the rental of a camp site, and Ontario by-laws commonly leave tent and trailer sites out of the Municipal Accommodation Tax.
So Grondia puts the tax on the line rather than on the booking. A site night, a bundle of firewood, a cabin night and a boat launch can each carry their own treatment and still add up to one receipt a guest understands. Accommodation tax is a separate setting that stays off until you turn it on, and where a province or a municipality does reach your sites you enter the rate and the exemptions once. The receipt and the bookkeeping export then read the same figures, which is the whole point at the end of a month.
Nothing per booking, and what that is worth over a season
Campground software in Canada is usually sold with a charge attached to each reservation. Sometimes it is a percentage, sometimes a dollar or two a booking, sometimes a service fee added to the camper’s total at checkout so it looks free to the operator. Grondia’s figure is zero. There is no per-booking charge on any plan and at any volume, and no fee is added to what your guest pays.
What you pay instead is a monthly subscription for the modules you run, plus a one-time onboarding fee, quoted against the number of sites you have. The practical difference shows up in August: the five hundredth reservation of the summer costs you what the first one cost, which is nothing beyond your own card fees.
The camp store, the gate and the maintenance list
Everything a guest buys on the property posts to their site and settles once at departure: firewood, ice, propane, a bag of charcoal, a kayak for the afternoon, a round at the canteen. The till runs the store, the canteen and the rental desk from one screen, it keeps selling when the connection drops at the far end of the property, and it syncs when the signal comes back. Stock counts down as you sell, with a re-order list, so the propane is not gone by Saturday afternoon.
The same record drives the operational side. Housekeeping sees what turns over today, maintenance sees which sites are blocked and why, and the front desk works from a live arrivals board rather than a printout from this morning. Where the property has a gate, a smart lock on the washrooms or a self check-in kiosk, Grondia connects to it, so a guest who is checked in and paid gets through without anyone standing at a counter.
English and French, because your guests are both
The booking engine, the guest portal, the confirmation emails and the receipts run in English and French, and the guest picks. In Quebec that is not a nicety. Everywhere else in the country it is the difference between a Quebec family booking with you and booking with the campground down the highway that made it easy.
Your own staff are not forced to choose either. The front desk works in whichever language the person at the counter is using, on the same record either way.
Where your data lives, and what your bookkeeper gets
Databases, backups and file storage sit in ISO 27001-certified data centres in Switzerland, encrypted in transit with TLS 1.3 and at rest with AES-256, with role-based access so the front desk and the bookkeeper see different things and every access to guest data logged. We will sign a data-processing agreement covering your obligations under PIPEDA, Quebec Law 25 and the Alberta and British Columbia private-sector acts.
Guest records are captured once at check-in, kept for the period you set and then deleted on schedule. Payments, deposits, refunds and tax lines export as a CSV your bookkeeper imports into QuickBooks, Sage or Xero rather than re-types. There is no federal guest-night return in Canada to file, and Grondia does not pretend to file one: what it does is hold the record that the provincial register duties and your own occupancy reporting are built from.
Frequently asked questions
What does campground management software cost in Canada?
We quote per property, against the number of sites you run and the modules you need. It is a monthly subscription plus a one-time onboarding fee, with a 12-month minimum term. Nothing is charged per booking. Ask for a quote and you get a figure, not a range.
Do you take a commission or a per-booking fee?
Neither, and it is worth asking every vendor the question in those words. Grondia charges no percentage, no per-reservation dollar amount, and adds no service fee to the camper’s total. The monthly subscription and the one-time onboarding fee are the whole software cost, whatever your season does.
How does Grondia handle GST, HST and provincial tax?
Every line of a booking carries its own rate, so a site night, a cabin night and a bag of firewood can be treated differently and still add up to one receipt. You set the rates for the province you operate in once, and from then on the receipt and the bookkeeping export agree.
Do I have to charge an accommodation tax on my sites?
Often not, and it is a question for your own province and municipality rather than for us. Revenu Québec states that the taxe sur l’hébergement does not apply to the rental of a camp site, and many Ontario municipalities leave tent and trailer sites out of the Municipal Accommodation Tax. Grondia keeps it off until you switch it on, so a system built for Europe does not quietly add a charge you are not meant to collect.
Can guests pay with Interac?
Yes. Interac Debit on the terminal at the desk, Interac e-Transfer for a deposit taken online, and Visa, Mastercard, Apple Pay and Google Pay alongside them. Seasonal accounts can be collected by pre-authorized debit. Every payment lands back on the booking it belongs to.
Is the guest side bilingual?
Yes. The booking engine, the guest portal, the emails and the receipts run in English and French and the guest chooses. That matters in Quebec, and it matters for Quebec guests camping anywhere else in the country.
We are on another system now. What does moving take?
About two weeks. Grondia moves your reservations, guest records and rates across from the exports you can produce, builds the site map and trains your staff. We plan the switch so it does not land in your busiest week.
Where is our data stored?
On servers in Switzerland, in ISO 27001-certified data centres, encrypted in transit and at rest, and nothing is replicated abroad. Access is role-based and logged, and we will sign a data-processing agreement covering PIPEDA, Quebec Law 25 and the Alberta and British Columbia private-sector acts.
See your own property on the site map
Thirty minutes, your site list and your busiest weekends. We will run your own campground on Grondia and give you a straight answer about what the switch takes.