What Staytivo is
Staytivo is the app for your stay at a campsite that uses Grondia’s software. One account shows your stays at every such campsite. You can also search campsites under “Trips” without an account.
Each campsite decides which features it offers in the app. Keys on the phone, a stay pass in Google Wallet, ordering, the Marlo assistant and paying in the app are available only where your campsite offers them.
Staytivo is provided by CampOne GmbH, trading as Grondia, Herrliberg, Switzerland. Details: Legal notice.
Contact us
E-mail: hello@grondia.com
Write to us about the app itself: signing in, your account, linking stays, a feature that does not work, or your data. We answer in English and German. Please tell us the e-mail address of your Staytivo account, your phone model and the app version (shown at the bottom of the Account page).
During your stay: reach the campsite
Questions about your booking, your pitch, arrival times, the bill or anything on site are for the campsite. We cannot change a booking or a bill.
- In the app: open the stay and write to reception, where the campsite offers the chat. Where the campsite offers Marlo, Marlo answers first and reception is in the same chat.
- Directly: the campsite’s phone number and e-mail address are on its booking confirmation and on its website.
- In an emergency: call the local emergency number (112 in Europe).
Questions and answers
How do I sign in?
Open Account and choose “Sign in” or “Create account”. Sign-in opens in a secure browser window on our sign-in page; the app never sees your password. If you cannot sign in, the sign-in page offers a way to reset your password. If that does not help, write to us.
My stay does not appear. How do I link it?
When you sign in for the first time, the app asks whether it may find your bookings. If you agree, it shows the bookings made under your confirmed e-mail address at campsites that offer Staytivo.
For a booking made under another e-mail address, go to Account, “Add a stay”, and enter the booking number from the campsite’s confirmation and the e-mail address of the booking. We send a six-digit code to that address; it is valid for ten minutes.
If your stay still does not appear, your campsite may not offer Staytivo yet. Ask the campsite, or write to us.
Can I remove the link to my stays?
Yes. Account, “Link stays”, then “Remove link”. Your stays disappear from the app; the bookings stay with the campsite.
I have a question about a payment or a refund.
Prices, bills, cancellations and refunds are decided by the campsite, so please ask the campsite first. Where a campsite takes payment in the app, the payment runs through Grondia Pay. If a card payment in the app went wrong, write to us as well and include the booking number and the date of the payment.
Which campsites work with Staytivo?
Campsites that use Grondia’s software and have switched on Staytivo. Under “Trips” you can search them by region, dates and number of guests. Campsites marked “Sponsored” paid for their placement; “Why am I seeing this?” explains who paid.
How do I delete my account?
In the app under Account, “Delete account”, or by e-mail. Steps and what is kept: Delete your Staytivo account.
What happens to my data?
See the Staytivo app privacy policy.