Questions, answered.

Usually about two weeks. We migrate your bookings, guests and pricing, configure your site and train your team. You are taking real reservations inside a fortnight.

No. If you can use a smartphone, you can run Grondia. Onboarding includes training, and support is a click away whenever you need a hand.

Either way works. Use the fast campsite website included with every plan, or keep the site you have and link it to your Grondia booking page, which runs under your own domain. Availability stays in sync.

We bring them across for you. Your current reservations, guest records and pricing are migrated before go-live, so nothing is lost and the season carries on uninterrupted.

The Network plan manages many locations from one place, with central reporting, cross-site benchmarks and role-based access for every team.

Yes. Grondia registers your guests in eVisitor through the official eVisitor interface, straight from the booking and the check-in, and calculates the tourist tax per guest and night at your municipality’s rates.

Yes. Grondia is built to the revised Swiss data-protection act: data is minimised, consent is explicit, retention is time-bound and every change to a booking is logged.

Every invoice is issued as a SEPA invoice, in the guest’s language, with a payment reference that reconciles back to the booking automatically. Guest invoices and till receipts are fiscalized through the CIS of the Porezna uprava with your own certificate, with ZKI, JIR and QR code, and Croatian businesses receive an eRačun.

Yes, through eVisitor. Guest records are captured once, at check-in, and Grondia registers them in eVisitor through the official eVisitor interface. The guest-night statistics are built from eVisitor, and the tourist tax comes straight from your bookings.

Plans start at €99 per month billed yearly, plus a one-time onboarding fee. See the pricing page for the full breakdown and what each plan includes.

Yes, a one-time onboarding fee covers migration, configuration and training. It is shown per plan on the pricing page, so there are no surprises.

No. Direct bookings through Grondia carry no per-booking commission. You keep the margin that OTAs would otherwise take.

Yes. You can move between plans as your site grows, and there is no long lock-in. We would rather earn the renewal each season.

The guest database, its backups and file storage run in Swiss data centres. Websites and booking pages are delivered through a global CDN, and the security page lists what runs where.

Traffic is encrypted in transit with TLS. Access is role-based, every change to a booking is logged, and backups run every night.

Records are kept for the legally required period. When a guest asks for erasure, we anonymise their personal data.

Only the people you authorise, and only what their role needs. Admins, managers and staff get different rights, and every account can be switched off on its own.

Yes: tap to pay, SEPA invoice, cards, PayPal, bank transfer and SEPA direct debit. Every payment reconciles back to the booking automatically.

It exports to DATEV, so paid invoices flow into your books without re-typing.

Yes, on the portals you choose, for example Booking.com, Airbnb or Expedia. Grondia keeps availability and prices in sync and their bookings land in your plan, so no pitch is booked twice.

Grondia connects to Nuki, Salto and number-plate barriers like Schranken.de, so checked-in guests get through the gate without staff at the desk.

Yes, a documented REST API and webhooks give you programmatic access to bookings, guests, pitches and invoices, plus a Zapier connector for no-code automation.