What the two-week onboarding actually covers
Switching software is the part every operator dreads, so we made it a fixed, guided process instead of a DIY project. Onboarding runs about two weeks and has three parts: data migration, configuration and training.
We import the data from your current system, set Grondia up around your real pitches — tourers, motorhomes, cabins, pods, glamping tents and seasonal contracts, each with its own rates, minimum stays and arrival-day rules — and then train reception, housekeeping and management on the parts each of them touches. You do not need any IT knowledge; that is our job, not yours.
Your data comes with you — coming in, and going out
Migration is only trust-building if it works in both directions. On the way in, your existing bookings, guests and pitch setup are imported, so you are not re-keying a season of data by hand.
On the way out, you are never locked in: if you ever cancel, Grondia keeps a 90-day export window during which you can pull your data before it is securely deleted. Portability is written into how the platform works, not a favour you have to ask for.
One switch replaces the pile of tools
Most sites arrive at Grondia running a booking tool, a till, a spreadsheet for the Treuhänder and a separate registration process. The switch is worth doing because it collapses all of that into one system: booking engine, billing and payments, PMS, POS, compliance and analytics under one login.
Guest data flows through once — a booking becomes a folio, a check-in becomes a registration record, a shop sale lands on the same pitch folio — so you stop reconciling one system against another after the guest has left.
What switching costs, and what it does not
Grondia runs on a 12-month minimum term with a one-time setup fee that covers onboarding, migration and training; billing yearly saves up to around 17 percent. In Switzerland pricing is published, from CHF 150 per month billed yearly. In Germany it is a tailored quote — Preis auf Anfrage — that includes onboarding.
What you do not pay is a cut of every booking: there is no per-booking commission, on your own site or anywhere else. Support is available in German, French, Italian and English throughout the move and after it.
Where your data lives after the switch
The switch also changes where your guest data sits. Grondia is hosted exclusively in ISO 27001-certified Swiss data centres, with nothing replicated abroad — no US sub-processor and no EU fallback region.
Data is encrypted in transit with TLS 1.3 and at rest with AES-256, access is role-based, and every access to a guest record is logged with user, timestamp and action. Retention is enforced to the nDSG, so compliance is part of the platform rather than a spreadsheet you maintain on the side.