Glossaire
Logiciels de camping & réservation, terme par terme
Un ouvrage de référence clair et neutre sur les termes de la réservation, de la tarification, de l’exploitation et de la conformité d’un camping.
24 termes
Par catégorie
Distribution
Tarification
Exploitation
Tous les termes (A–Z)
Ancillary revenueAncillary revenue is income a property earns beyond the core accommodation charge, from extras and add-on services sold before or during a stay.FinancesAverage daily rate (ADR)Average daily rate (ADR) is the average price actually paid per sold unit-night over a period, calculated as accommodation revenue divided by the number of units sold.TarificationBooking engineA booking engine is the software on a property’s own website that lets guests check availability and complete a reservation directly.DistributionBooking lead timeBooking lead time is the interval between when a reservation is made and the guest’s arrival date.ExploitationCancellation policyA cancellation policy is the set of rules that determine whether and how much a guest is refunded when they cancel or change a reservation.ExploitationChannel managerA channel manager is software that keeps availability, rates and bookings synchronised across every distribution channel a property sells on.DistributionDirect bookingA direct booking is a reservation a guest makes with the property itself — through its website, phone or reception — rather than through a third-party channel.DistributionDynamic pricingDynamic pricing is the practice of adjusting rates over time in response to demand, occupancy, lead time, seasonality and other signals rather than charging a fixed price.TarificationGoBD (German bookkeeping principles)GoBD are Germany’s principles for the proper keeping and retention of books and records in electronic form, including their tamper-proof, auditable storage.ConformitéGuest journeyThe guest journey is the full sequence of interactions a guest has with a property, from first discovering it through booking, stay and post-stay follow-up.ExploitationHESTA (Swiss accommodation statistics)HESTA is the Swiss Federal Statistical Office’s accommodation-statistics survey, which obliges hosts to report guest arrivals and overnight stays.ConformitéiCal / two-way synciCal sync uses the shared iCalendar (.ics) format to exchange booking and availability data between calendars, and is two-way when each side both sends and receives updates.DistributionnDSG & DSGVO (data protection)The nDSG is Switzerland’s revised Federal Act on Data Protection and the DSGVO is the EU General Data Protection Regulation (GDPR) — the laws governing how personal data is processed.ConformitéNo-showA no-show is a guest who holds a confirmed reservation but neither arrives nor cancels it.ExploitationOccupancy rateOccupancy rate is the share of available units that are sold over a period, calculated as sold unit-nights divided by available unit-nights, expressed as a percentage.TarificationOnline travel agency (OTA)An online travel agency (OTA) is a third-party website, such as Booking.com, that sells accommodation on behalf of properties in exchange for a commission.DistributionOverbookingOverbooking is accepting more reservations than there is inventory to honour, whether deliberately to offset no-shows or accidentally through poor synchronisation.ExploitationPoint of sale (POS)A point-of-sale (POS) system records and processes on-site sales — shop, restaurant, bar or activities — and takes payment at the moment of purchase.FinancesProperty management system (PMS)A property management system (PMS) is the central software an accommodation business uses to manage reservations, availability, guests, billing and daily operations.ExploitationQR-bill & TWINTThe QR-bill is Switzerland’s standardised invoice format with a scannable Swiss QR Code, and TWINT is the country’s dominant mobile payment app.FinancesRevPAR (revenue per available room)RevPAR is revenue per available unit for a period, calculated as total accommodation revenue divided by the number of available unit-nights, or equivalently occupancy multiplied by average daily rate.TarificationSelf-check-inSelf-check-in lets guests complete arrival formalities and access their accommodation without staff at a reception desk, typically online or at a kiosk.ExploitationTourist tax (Kurtaxe)Tourist tax is a local levy charged per guest per night, collected by the accommodation on behalf of a municipality or region and passed on to the authority.ConformitéTSE (German fiscal device)A TSE (Technische Sicherheitseinrichtung) is the certified technical security device German law requires cash registers to use so that recorded sales cannot be altered undetectably.Conformité